Identification and prioritization of claims management process problems in construction projects (Case study: Shiraz Municipality).

Document Type : Research Paper

Authors

• afshin behboodi ¹
• ardalan feili ²

¹ Master student in Construction Management, Apadna Institute of Higher Education, Shiraz, Iran

² Assistant Professor of Managmen Department, Apadana Institute of Higher Education, Shiraz, Iran.

10.30495/jupm.2022.28594.3953

Abstract

Development projects are the most important driver of infrastructure development of communities, which progress and development in human societies has increased the need to create and operate development projects. Implementation of construction projects requires spending time, money and other resources by the relevant factors of the project, which alone creates rights and claims for the parties. As a result, the success of construction projects is highly dependent on the effective resolution of claims. The purpose of this study is to identify the problems of the claim management process in construction projects and the factors affecting it and to rank these factors based on the DANP technique. The present study is one of the few research in this field and is applied in terms of purpose and descriptive in terms of method. In order to collect the required data, a questionnaire and the opinions of 8 experts working in construction projects in Shiraz have been used. The collected data were analyzed by Excel software. Based on the results of the research, claim documents weighing 0.216 were identified as the most important stage of the claim management process. Also, lack of written information and inefficient registration system both from the stage of claim documents with a weight of 0.0464 and 0.0439, respectively, and insufficient time to prepare the relevant documents from the stage of claim declaration with a weight of 0.0438, are identified as the three main problems in the Claim management process. According to the obtained results and determining the importance of the claim documentation stage as well as the importance of the problems of this stage of the claim management process; We need to pay more attention to this stage of the claim management process to effectively resolve the claims raised in construction projects. At the same time, the proximity of the obtained weights shows the importance of other stages of the claim management process in resolving the claim, which should not be neglected.
 
Extended Abstract
Introduction
Development projects are the most important driver of infrastructure development of communities, which progress and development in human societies has increased the need to create and operate development projects. Implementation of construction projects requires spending time, money and other resources by the relevant factors of the project, which alone creates rights and claims for the parties. As a result, the success of construction projects is highly dependent on the effective resolution of claims.
 
Methodology
The purpose of this study is to identify the problems of the claim management process in construction projects and the factors affecting it and to rank these factors based on the DANP technique. The present study is one of the few research in this field and is applied in terms of purpose and descriptive in terms of method. In order to collect the required data, a questionnaire and the opinions of 8 experts working in construction projects in Shiraz have been used. The collected data were analyzed by Excel software.
 
Results and discussion
Based on the results of the research, claim documents weighing 0.216 were identified as the most important stage of the claim management process. Also, lack of written information and inefficient registration system both from the stage of claim documents with a weight of 0.0464 and s0.0439, respectively, and insufficient time to prepare the relevant documents from the stage of claim declaration with a weight of 0.0438, are identified as the three main problems in the Claim management process.
 
Conclusion
According to the obtained results and determining the importance of the claim documentation stage as well as the importance of the problems of this stage of the claim management process; We need to pay more attention to this stage of the claim management process to effectively resolve the claims raised in construction projects. At the same time, the proximity of the obtained weights shows the importance of other stages of the claim management process in resolving the claim, which should not be neglected.

Keywords

• Claim
• Claim anagement
• Construction Projects
• Danp Approach

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